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Shipping Website Orders
We post products within Australia and to select international countries and regions. We will list countries or regions we ship to on our Website, however, if you don’t see your country, please contact us to find out if we can ship to you.
Please note that products posted internationally may be subject to additional postage costs, as well as taxes (such as customs or excise duty either at the point of delivery or after delivery), which you will need to pay. We don’t control customs or duties payable, so we ask that you take care to find out in advance what customs or duties you will be liable for before making a purchase. We can’t advise you whether duties will apply to your order or the number of such duties – your local customs office will be the best source of information to help you understand the payments and process.
You agree to pay us postage fees as calculated at checkout. As you know, technology is great, but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
From time to time, we may offer special deals or discounts on postage fees (for example, free shipping on orders within Australia over $100). You acknowledge and agree that the waiver of postage costs is within our absolute discretion and we are not obliged to provide such a discount to you. We reserve the right to revoke any postage fee discount offer at any time without notice.
We’re product designers, wholesalers and retailers, not a postal service, so we use third party providers to help us get your order to you. In Australia, we ship our products with Sendle and Australia Post or such other delivery service provider as we deem appropriate. For international deliveries, we use DHL or such other delivery service provider as we deem appropriate. Those providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.
While we’ll do our best to dispatch orders within 48 hours of purchase, we ask for your patience as this handing period may vary, for example, if we have a high volume of orders. If you need your order by a certain time, please get in touch with us, and we’ll do our very best to get it to you. In saying that, you acknowledge that we’re not liable for any delay in dispatch of your order. Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however, this is largely dependent on the delivery service provider.
As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch or deliver your order, you release us from any obligation to deliver your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.
It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If you’re concerned that your order had been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, we can elect to either supply another product of the same or similar value, or pass on to you any compensation we can recover from the third party postal service, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund or replacement of your order in accordance with this agreement.