Privacy Policy

Privacy Policy for Glass on the Grass Pty Ltd (ACN 620 961 097)  and www.glassonthegrass.com

Welcome to the Privacy Policy of Glass on the Grass Pty Ltd (ACN 620 961 097) (GotG), the owner and operator of the website www.glassonthegrass.com (Website) and the retailer and wholesaler of the Glass on the Grass™ wine coaster base.

Here at GotG, we know your privacy is important to you, so we’ve committed to protecting your privacy as set out in this policy.

Read on to find out how we collect, manage and protect your personal information. Please don’t hesitate to get in touch with us using the details below if you have any questions.

If you provide us with personal information (for example, when you make a purchase on our Website, place a wholesale order, join our online Picnic Club ), we’ll take it that you’ve read and agreed to this policy.

1.       The kinds of personal information we collect

If you’re familiar with us or you’ve had a chance to look around our Website, you’ll know that we celebrate life outdoors and sell our Glass on the Grass™ wine coaster to help enhance the quality of your picnics.

The personal information we collect is like that collected by most eCommerce businesses: information that we can use to identify you, deliver to you and market to you. We also collect personal information from potential team members and collaborators, so that we can find the best possible fit for our business. This includes:

(a)            your contact details (including your name, address, mobile number and email);
(b)            for potential employees, information about your qualifications, skills and work experience;
(c)            for potential suppliers and retailers, information about your business skills, services, products and prices;
(d)            statistical information about how you’ve found, viewed, accessed and used our Website.

2.        How we collect your personal information

2.1          We collect personal information in a couple of ways, including when:

(a)            you visit our Website;
(b)            you visit our social media profiles;
(c)            you communicate with us on our social media profiles, such as our Facebook or Instagram profile pages, including by direct message;
(d)           you subscribe to our newsletter;
(e)           you purchase something from us;
(f)             you contact us with a question or inquiry;
(g)           you provide us with your email address to access electronic content;
(h)           you visit our stand at a trade show, market, seminar, market or event where we have a stand or are hosting or presenting;
(i)            you place a wholesale order or inquiry with us via email, phone or in person.

2.2          We usually collect personal information about you directly from you, however, there might be circumstances where we obtain your information from third parties. We always do our best to obtain information ethically and responsibly, and if ever we receive information from third parties, we’ll make sure we protect it under this Privacy Policy.

2.3          If you don’t want to give us your personal information on our Website, you absolutely don’t have to, but please keep in mind that we might not be able to offer the same access and services on the Website. Also, please make sure that when you do give us personal information, it’s accurate (like your address for delivery of orders) – otherwise things might go missing!

2.4          Third parties may also use cookies, web beacons and similar technology to collect or receive information from the Website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising.

3.        Why we collect, hold, use and disclose personal information

3.1               We’re a product design and eCommerce business, so we use personal information to operate the Website efficiently, ensure the smooth running of our business (including processing transactions), and to continue to grow and improve. We’ll collect, hold, use and disclose personal information to:

(a)           communicate with you;
(b)           provide our products and services to you, including delivering orders of products purchased on the Website;
(c)            maintain internal records;
(d)           employ suitable staff;
(e)           improve our Website;
(f)             market to you; and
(g)           comply with the law.

3.2          From time to time, we ask third parties to help us with our operations, such as email marketing, so we may need to provide them with personal information to help them help us. If we do so, we’ll include in our agreement with them that they must protect your personal information in the same way that we do under this policy.

3.3          We may also gather information – and cause third-party vendors to gather information – to remarket to you. This may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet (for example, on Google or on Facebook).

3.4          We promise we’ll never share or sell your personal information and we’ll only give out information as set out below:

(a)            to government authorities and service providers, if required to make purchases possible and comply with the law;
(b)            our e-mail marketing provider, so that we can provide you with our newsletter and other marketing material;
(c)            third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website, design or technology services, only to the extent required;
(d)            to a purchaser or potential purchaser of our business, under a confidentiality agreement as part of the purchase or negotiations; and
(e)            other people, if required by law to do so or in circumstances permitted by the Privacy Act – for example, in response to a subpoena.

4.        Opting out of our marketing communications

We want to make sure you know about all our latest deals and product updates, so from time to time we’ll send you newsletters, invitations and updates about our Website and products. We also sometimes collaborate with other brands – so we might send you some cross-promotional material. Never fear: our emails will always come with an “Unsubscribe” button, so you can opt out at any time.

5.       Our security protocols

5.1          We know that, like the physical world, the online world is not always safe. That’s why we take precautions to protect your personal information from hackers, scammers, data kidnappers and trolls. Some of the ways we do this are:

(a)            we store our physical devices and records in a secure location;
(b)            we have strict password protocols to protect access to electronic documents;
(c)            we store all electronic data on reputable third-party storage providers with top-notch security;
(d)            we don’t store credit card information;
(e)            we have a “need to know” policy on accessing personal information; and
(f)             of course, we protect all of our devices that we use to collect, store and access personal information with industry-standard antivirus and malware software.

5.2          Fancy a cookie? No, not the food. As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. We use cookies to make it easier and faster for you to use our Website. If you’re not so keen on the idea, you can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Think before you click through: if you disable cookies, the Website may not work as well for you.

5.3          We’re serious about website security: our Website is secure and safety assured by AlphaSSL.

6.        Links to other websites on our Website

6.1          We’re dedicated to providing you with the best possible customer experience on our Website. As part of that mission, we sometimes include links to other helpful websites from our Website. Please note that this policy only applies to information that we collect on our Website (not any other site). As we aren’t responsible for data collection on those other sites, our policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.

7.        Accessing and updating your personal information with us

7.1          We want to make sure that we have the right info. If you think that any personal information we have might be incorrect or out of date, please get in touch with us to correct it and we’ll get it done ASAP.

7.2          If you want to check what information we have, drop us a line and we’ll aim to get that to you within 30 days. In most cases we’ll do this free of charge, but if your request requires significant effort or expense on our part, we might ask you to compensate us for that. Please note that the Privacy Act sets out some circumstances in which we can’t or shouldn’t provide access – we’ll go into that in more detail for your request if need be.

8.        Changes to this policy

If we change the way we do things, we’ll update this policy and post the updated version on the Website to keep you up to date.

9.        Contact us

9.1          We’d love to hear from you if you have any questions or concerns about your personal information or our policy. You can get in touch using the details below:

Lee Drury
Director
info@glassonthegrass.com

9.2          These contact details will work for complaints, too (though of course we hope you don’t have any!) If you do send us a complaint, we’ll aim to get back to you within 30 days. If we can’t resolve your issue, you can approach the Office of the Australian Information Commissioner for a review of our decision.