What payment methods do you accept?
Paypal and Debit/Credit Card. Did you know that you do not need a Paypal account to make a credit card payment? Cool hey!
What is the cost of shipping?
We’re delighted to offer free postage for all Australian orders over $100. All other Australian orders will incur the lowest tracked rates we can find. This amount is calculated at checkout.
As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
Do you ship internationally?
Yes, call us crazy but we are kicking off with to kick off with international shipping. After all, we designed Glass on the Grass for outdoor lovers the world over!
We are using DHL. The cost of shipping is calculated at checkout. As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your shipping costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs, or modifying your order).
Can I track my order?
Yes! Once the item is dispatched (picked and packed) you will receive a confirmation email with your tracking number. Please email info@glassonthegrass if you have further questions regarding your order.
Who pays for Duties and other delivery fees for orders outside Australia?
When purchasing from Glass on the Grass outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties).
If you have shopped online before then you are probably already familiar with this process, as it is standard across online retailers. We do not control the Duties payable, so we request you take care in knowing the cost of these Duties prior to purchasing our product.
So you will be responsible for paying these Duties either at the point of delivery or after delivery. Your local customs office will be the best source of information to help you understand the payments and process. Glass on the Grass will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.
How soon will my order arrive?
Our shipping date varies per item. Once the item is dispatched you will receive a confirmation email with your tracking number. we are a small business so we plan on dispatching every second day. Please email firstname.lastname@example.org if you have further questions regarding your order.
30 Day Money Back Guarantee
We’re pretty sure your Glass on the Grass bases will become one of your favourite accessories but if you are not happy with your purchase we offer a 30-day money back guarantee. See terms and conditions for details here. This the 30-day refund is in addition to statutory rights.
What happens if the item I receive is faulty?
We pride ourselves on producing a high-quality Australian made product. Be assured we will make replacing your item a priority. See details here.