FAQ
About the Product

Okay so how do I put it on my wine glass?
It’s super simple – check out our video and instructions here.

Will it fit my wine glass?
If it’s a standard size then yes! It’s not designed for extra tall glasses or glasses with very small bases or super thick stems.

Will it support a full glass?
Most likely but it’s going to work best with a standard pour.

Is it food safe and recyclable?
Yes, Glass on the Grass™ is made from It is food grade, BPA free, and recyclable K-Resin.  Wash in warm water using dishwashing liquid.

Where is it made?
Glass on the Grass™ is designed and made in Australia by an Australian company.

Smart Packaging
As strong advocates of reducing waste Glass on the Grass ™ comes in a reusable Jupe bag. It’s perfect for storing and transporting them. When not in use keep out of direct sunlight to reduce colour fading, which may happen over time. To ensure we our product is affordable these bags are made offshore by an ICO certified company.

How do I wash it?
After use, slip it off your wine glass and wash in warm water using dishwashing liquid.

Glass or plastic glasses?
The choice is yours, it was designed to fit on both. If you are around water we strongly recommend you use our base with plastic glassware. The product is designed to reduce the chance of your glass tipping but it does not guarantee it.

How long will it last?
It is designed for repeat use. Over time it is likely to develop surface scratches from being transferred in and out of picnic bags and baskets. They will add character and don’t affect function Use the bag that it can with to reduce the chance of this.

Want to know more about the product?
You can read more in depth information about our product in the Product Disclosure Statement by clicking here.

Payment & Shipping

What payment methods do you accept?
Paypal and Debit/Credit Card. Did you know that you do not need a Paypal account to make a credit card payment? Cool hey!

What is the cost of shipping?
We’re delighted to offer free postage for all Australian orders over $100. All other Australian orders will incur the lowest tracked rates we can find. This amount is calculated at checkout.

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Do you ship internationally?
Yes, call us crazy but we are kicking off with to kick off with international shipping.  After all, we designed Glass on the Grass for outdoor lovers the world over!

We are using DHL. The cost of shipping is calculated at checkout. As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your shipping costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs, or modifying your order).

Can I track my order? 
Yes!  Once the item is dispatched (picked and packed) you will receive a confirmation email with your tracking number. Please email info@glassonthegrass if you have further questions regarding your order.

Who pays for Duties and other delivery fees for orders outside Australia?
When purchasing from Glass on the Grass outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties).

If you have shopped online before then you are probably already familiar with this process, as it is standard across online retailers. We do not control the Duties payable, so we request you take care in knowing the cost of these Duties prior to purchasing our product.

So you will be responsible for paying these Duties either at the point of delivery or after delivery. Your local customs office will be the best source of information to help you understand the payments and process. Glass on the Grass will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.

How soon will my order arrive?
Our shipping date varies per item. Once the item is dispatched you will receive a confirmation email with your tracking number. we are a small business so we plan on dispatching every second day. Please email info@glassonthegrass.com if you have further questions regarding your order.

30 Day Money Back Guarantee
We’re pretty sure your Glass on the Grass bases will become one of your favourite accessories but if you are not happy with your purchase we offer a 30-day money back guarantee. See terms and conditions for details here. This the 30-day refund is in addition to statutory rights.

What happens if the item I receive is faulty?
We pride ourselves on producing a high-quality Australian made product. Be assured we will make replacing your item a priority. See details here.

Other

Drink Responsibly

At Glass on the Grass™, we celebrate life outdoors.  Is there anything better than a picnic with friends and family, fresh food and quality wine? We live an active life and promote the responsible service of alcohol at all times.